Our policies
How Go Smiles Dental Studio handles your information, appointments, fees and feedback. These policies apply to every clinic operated by Averra Dental Pty Ltd.
Privacy policy
How we collect, hold, use and disclose personal and health information.
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Version 1.0, effective 7 November 2026
Privacy collection notice
What we collect through our forms, why, and who it may be shared with.
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Version 1.0, effective 7 November 2026
Website terms of use
The terms that apply to your use of this website.
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Version 1.0, effective 7 November 2026
Patient terms and conditions
The terms that apply to dental services provided to you by the practice.
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Version 1.0, effective 7 November 2026
Appointments and cancellations
Notice required to change or cancel an appointment, and the fees that may apply.
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Version 1.0, effective 7 November 2026
Fees and payment
How fees are set, informed financial consent, health fund claims and refunds.
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Version 1.0, effective 7 November 2026
Patient rights and responsibilities
What you can expect from us, and what we ask of you in return.
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Version 1.0, effective 7 November 2026
Feedback and complaints
How to give feedback or make a complaint, and who else you can contact.
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Version 1.0, effective 7 November 2026
Accessibility
Our commitment to an accessible website and practice.
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Version 1.0, effective 7 November 2026
Advertising and reviews disclaimer
How we present health information, images, reviews and offers.
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Version 1.0, effective 7 November 2026
Cookie and tracking statement
The cookies and tracking technologies this website uses, and your choices.
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Version 1.0, effective 7 November 2026
Telehealth terms
Terms for consultations by video call or telephone.
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Version 1.0, effective 7 November 2026
Questions about any policy: email privacy@averradental.com.au or speak to our reception team.